Note to IBM: Never use the word “legacy”

Sorry to start the New Year with a complaint, but man, this annoys the $h!T out of me!

Yesterday I was at a customer’s office getting some new engineering students up and running with Notes.   When one of them mentions being less than thrilled to have to use Notes, I start championing the product -explaining the reasons why a smart engineering research company like this one continues to it.

So we go to set up his Android to use Traveler, and although I’ve seen it before today (they added it in a Traveler Fix Pack, no less!) it really bugged me to see the Traveler Page give the options:

Download the IBM Verse client for Android from the app store
Download the legacy IBM Traveler client for Android

Dear IBM,

First of all, hijacking Traveler’s set up page and putting the Verse link above the Traveler link is such a blatant attempt to push your new product, that it looks like a cheap trick.  Plus, on many devices the links run together, looking like it is a single link.

More importantly to Domino customers is that so many factions have been trying to get them to switch to something else for years (no, decades), and one of the best features added to Domino in recent years that has helped keep customers from doing just that is Traveler.  Many people love it.  So, to call one of Domino’s best features “legacy” is like poisoning your own well.

To IBM product marketing, I wish you well, but just switching to the latest IBM stuff is not a likely option for hardly any of the SMB companies that I work with.  So, to think they’ll just adopt it because you’d like them to is just wishful thinking.  Right now, you’re just confusing them.  If you stand half a chance of them doing it in the future, it will because they feel good about keeping and using Domino.

Never use the word “legacy” in your own product about your own product.

 

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4 thoughts on “Note to IBM: Never use the word “legacy”

  1. Don,
    the Verse client on mobile *is* the current messaging client. It doesn’t require you to move to cloud or to Verse. It works very well with your Traveler server. The previous Traveler client for Android will not see any updates, so it is legacy.
    You can complaint about the naming “Verse on Android” to be confusing since it implies that you need Verse on the backend, which you don’t. Also: there’s no cost for the Verse client (you license the user regardless of access).

    Disclaimer: I work for IBM, but don’t make product naming decisions

    Liked by 1 person

  2. If only IBM provided an easy way to migrate users of the so-called legacy app across to Verse. Currently the only way I know is either to ask users to download the Verse app from the Play Store, or publish it using our MDM. Either way, we’re getting users to do something to achieve the goal, rather than administrators forcing a standard.

    (This highlights another issue, that none of the smartphone OS vendors allow applications to be pushed to devices after it has been registered on an MDM platform. You can only push default apps etc as the device is registered. This seems crazy and annoys the hell out of me. If anyone knows any different, please ping me!)

    @sdfbailey

    Like

  3. Hi Stephan,

    Well, that is my point: IBM has found another way to confuse its loyal customers. As I’m sure you know, all their customers are corporate customers, so they can’t try to do business like a company that is pushing end-user consumer apps.

    Disclaimer: I have learned an enormous amount from your blog posts over the years – thank you.

    Like

  4. Todd Carpenter

    Thanks Don,

    Funny that you mention this as I am dealing with the exact same issue this week. IT Management wants to block the verbiage for Verse until we are completely prepared to deploy and support it. I couldn’t find the information on-line to do so, so I opened a PMR and IBM has a config setting to do so. A word of caution to anyone who wishes to do this, there are a few config settings that either hide the text or actually block the verse app from connecting to the server.

    Like

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